Estimated delivery time: 10–15 business days, depending on your location.
We also ship internationally, so you can enjoy Theemlina products no matter where you are.
Please note: Delivery time may vary due to holidays, customs, or weather conditions. We recommend placing your order early to ensure it arrives when you need it.

Once your order is completed, you’ll receive an order number.

Processing time:

• Bags: 4–6 business days
• Shoes: 6–8 business days

If you haven’t received a tracking number after 10 days, please contact our support team at support@theemlina.com

No worries – this is normal.
After the shipping label is created, it may take 4–6 business days for the tracking status to appear on the carrier’s system.

Cancellation or change requests are processed within 24 business hours after the order is placed.


You can ONLY cancel or change your order before it has been shipped.


Once the order has been shipped, no changes or cancellations can be made.

Please contact us within 7 working days from the shipment date if you would like to request a return or exchange.

Returned items must be new, unused, and include all original accessories and packaging.

Depending on the reason for return, return shipping costs may be covered by the customer.

If you experience any issue with your order, please contact our Customer Service team for assistance

If you experience any issues, please contact us immediately so we can resolve it as soon as possible.

Our customer care team is available 24/7.

We accept all major credit cards: Visa, MasterCard, Discover, and American Express…

Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to.